Our vision
To provide quality services and sustainable economic growth within the available resources.
Our mission
Johannes Phumani Phungula Local Municipality will strive to deliver basic services to all its citizens by the year 2030, by promoting sustainable socio-economic development, through good governance.
01 / MUNICIPAL SERVICES
One municipality. Many ways to serve you.
Find the department responsible for the service you need. Select a department to explore its responsibilities.
Community & Social Services
- Local economic development & tourism
- Refuse collection, grass cutting, parks & gardens
- Fire fighting & disaster management
- Business licensing & motor vehicle licensing
- Library services, traffic management & law enforcement
- Cemeteries & maintenance of local amenities
- Public participation & Operation Sukuma Sakhe
- Youth, sports, arts & culture development
- HIV and AIDS, gender development, senior citizens, disability & children development
Infrastructure Planning & Development
- Construction & maintenance of roads, including rural roads
- Road markings, streetlights & municipal facilities
- Electricity construction on Schedule B projects
- Spatial planning & human settlements
- Geographic Information System (GIS)
- Environmental services
- Approval of rural & urban building plans
Corporate Services
- Development of bylaws & hall bookings
- Human resource management & development
- Secretariat services
- Fleet management
- ICT & records management
- Security services
Budget & Treasury Office
- Revenue collection
- Budget & reporting
- Supply chain management
- Contracts management
- Assets management
Office of the Municipal Manager
- Integrated Development Planning (IDP)
- Performance management systems, monitoring & evaluation
- Communications
- Internal auditing & risk management
- Legal services
- Office of the Mayor
- Executive & Council
Working with Amakhosi, government departments at national, provincial, district and local level, SALGA and other municipalities.
02 / OUR SERVICE STANDARDS
The standards you can expect.
Clear commitments to the everyday services and interactions that matter to our community.
Household refuse collection
Weekly
Refuse is collected once a week for households and daily for businesses.
Email acknowledgement
1 day
Officials who are at work should acknowledge receipt of email correspondence within one day.
IDP consultation & road marking
Twice a year
IDP consultation meetings and road marking are conducted twice a year.
Clean public spaces
Daily
Public ablution facilities, parks and gardens are maintained daily.
More operational service commitments
- Grass cutting follows the municipal operation plan; grass in parks and gardens is cut twice a month.
- A minimum of two graves will be available on weekends, depending on applications and availability.
- Town halls are maintained daily. The charter further specifies daily maintenance for Peace Initiative, Highflats and Thusong Centre, and twice-weekly maintenance for other halls.
- Potholes are maintained whenever necessary.
- Road signs are inspected and replaced per semester.
- Rural roads maintenance takes place twice a week.
- External bursaries are advertised by 30 September annually.
- Council committee meetings follow the scheduled calendar.
Visiting, correspondence & access to information
- Visitors should not wait more than 20 minutes to be attended to and should have a comfortable waiting area.
- Visitors with appointments are seen at the pre-arranged time. Visitors without appointments may be assisted within 30 minutes; if they cannot be seen, an appointment is made.
- Out-of-office email replies are activated during prolonged absence, with an alternative contact person provided.
- The municipality will comply with the requirements of PAIA and the protection of information legislation referred to in the charter.
- Website information is updated when a need is identified by management.
03 / REFUSE COLLECTION
Know your collection day.
The collection schedule published in the 2026/27 charter.
COLLECTION DAY
Monday
Ixopo High School · Stuart Street · Grant Street · Testing Grounds
COLLECTION DAY
Tuesday
Morning View · High Street · Mary Street · Centenary Road
COLLECTION DAY
Wednesday
Morningside
COLLECTION DAY
Thursday
Little Flower · Hospital · Umngeni · Harry Gwala DM · Highflats
COLLECTION DAY
Friday
Fairview
COLLECTION DAY
Saturday
Highflats · Ixopo
04 / TARIFFS & FEES
Plan ahead for municipal services.
Browse the published charges below. All prices in the charter are subject to change; confirm the applicable fee with the municipality before payment.
Refuse tariffs · monthly
| Category | Monthly amount |
|---|---|
| Households – Stuartstown | R191.10 |
| Households – Fairview and other low-cost housing projects | R57.20 |
| Fire services | R9.85 |
| Large business | R3,830.00 |
| Small business | R1,331.00 |
Business permits & driver licensing
Local economic development
| Service | Amount |
|---|---|
| Informal trading business permit | R100.00 |
| Formal business licence | R228.00 |
Licensing
| Service | Amount |
|---|---|
| PrDP application | R150.00 |
| PrDP fingerprints | R110.00 |
| PrDP card issue | R250.00 |
| Driver’s licence renewal | R250.00 |
| Learner’s licence booking | R150.00 |
| Heavy motor vehicle test booking | R300.00 |
| Light motor vehicle test booking | R250.00 |
| Temporary driver’s licence | R90.00 |
| Duplicate learner’s licence | R80.00 |
| Driver’s licence issue | R250.00 |
| Learner’s licence issue | R60.00 |
Hall hire & municipal grounds
Daily functions are limited to 12 hours. Excess hours are charged at the standard booking fee divided by 12.
| Use | Peace Initiative | Soweto | Jolivet | Highflats | Other halls |
|---|---|---|---|---|---|
| Weddings | R4,000 | R3,000 | R2,500 | R3,000 | R2,000 |
| Funerals / church | R2,700 | R2,200 | R1,700 | R2,200 | R800 |
| Other celebrations | R3,830 | R2,550 | R2,200 | R2,800 | R800 |
| Meetings | R2,000 | R1,200 | R1,200 | R1,200 | R800 |
| Refundable hall deposit | R2,500 | R1,500 | R1,500 | R1,500 | R1,000 |
| Main boardrooms | R1,300 | R750 | – | – | – |
| Other boardrooms | R1,000 | R900 | – | R700 | – |
| Refundable boardroom deposit | R530 | R300 | – | – | – |
| Preparation / decoration | R120/hour | R120/hour | – | – | – |
Fairview Hall · per session
| Use | Amount |
|---|---|
| Culture and education | R760.00 |
| Political meetings or similar | R1,785.00 |
| Weddings and parties | R1,900.00 |
| Religious services, charitable institutions or funerals | R380.00 |
| Commercial undertaking | R2,050.00 |
Sessions are 4 hours 30 minutes: 09:00–13:30, 14:00–18:30 and 19:30–24:00, as printed in the charter. Rural multi-purpose halls: R34 per square metre per month; the first 12 months’ rental is exempt upon signing a lease to support emerging businesses. Utility bills remain payable.
Municipal grounds: Jolivet, Jeffrey Zungu and Morningside. The published hire figure is R565.57 per day or part thereof, with a R1,785.03 refundable deposit subject to use without damage. Services such as electricity, water and refuse are charged at cost + 10.5%. See page 3 of the PDF for the original category wording.
Fairview Cemetery
| Service | Coffin | Casket | Child under 12 |
|---|---|---|---|
| Plot reservation for tombstones, per plot | R1,526.35 | R2,556.90 | – |
| Grave digging on weekdays | R1,003.50 | R2,556.90 | R763.20 |
| Graves on weekends & public holidays | R2,041.70 | R4,075.60 | R1,274.60 |
The charter also lists R2,320.90 for opening a grave for exhumation / closing if requested / second interment where sufficient ground is available; clearance digging R1,888.91; ashes interment R516.29. Confirm the appropriate category with the municipality.
Building plans, planning & building fines
Source note: The building-plan fee table in the supplied 2026/27 charter is labelled “2024/25 + VAT”. The figures below retain that source label; confirm the current applicable fee with the municipality.
| Building-plan category · source label 2024/25 + VAT | Amount |
|---|---|
| New building total floor area of 20 m² or less | R866.20 |
| First 20 m² or part thereof | R865.60 |
| Every 10 m² or part thereof above 20 m² | R259.50 |
| Structural alterations without increased floor area | R866.20 |
Rezoning / amendment of scheme · including VAT
| Category as printed in the charter | Amount |
|---|---|
| Less than 500 m² | R3,358.68 |
| 5,000 m²–5 ha | R6,717.41 |
| 5 ha–10 ha | R10,076.10 |
| 10 ha | R20,152.21 |
| Consultation fee | R274.05 |
Area categories are reproduced as printed. Refer to municipal tariffs for other costs and confirm the category applicable to your application.
Building fine schedule
| Offence / service | Published charge / action |
|---|---|
| Building-plan submission pre-consultation | R700.00 |
| Building without approved plans | R2,500.00 |
| Illegal occupation of municipal land / land invasion | Demolition |
| Display of goods on street verges | R2,500.00 |
| Failure to build after two years on an empty stand | 30% of annual rate charged for the plot |
| Encroachment of building / boundary line | R2,500.00 |
| Failure to adhere to a contravention notice | R100/day within the stipulated compliance period |
| Occupation without an occupation certificate | R5,000.00 |
| Demolition without municipal pre-approval | R1,500.00 |
| Deviation from approved plans | R2,000.00 |
| Wayleave application | R2,000.00 |
Tender documents & other published charges
| Tender value | Document tariff |
|---|---|
| R30,000–R200,000 | R190.00 |
| R200,000–R500,000 | R500.00 |
| R500,000–R5 million | R900.00 |
| R5 million upwards | R1,800.00 |
Other municipal charges
| Service | Rate |
|---|---|
| Valuation certificate | R370.00 |
| Appeal / query outside the appeal process | R1,500.00 |
| Grass cutting / clearance on private property | R2.70 per m² |
| Spillage tariff | R137.00 per hour, per person |
| Tree felling | R1,200.00 per hour |
| Driver evaluation | R300.00 per applicant |
| Skip bin | R500.00 per day |
| Replacement wheel bin | R1,000.00 |
Refer to the downloadable charter for the complete published schedules and original tariff wording.
05 / YOUR RIGHTS & RESPONSIBILITIES
Good service starts with mutual respect.
The charter sets out what customers may expect and what is needed to help the municipality assist them.
Your rights as a customer
- Prompt and effective service.
- Treatment with respect and dignity.
- Clear and accurate information.
- An opportunity for redress and an apology where service delivery falls short.
Your responsibilities
- Bring all documentation required to complete your request or application.
- Be polite, courteous and respectful towards officials.
- The published charter also lists adherence to COVID-19 regulations.
06 / COMPLAINTS & COMPLIMENTS
Raise it. Track it. Escalate it.
Suggestions, complaints and compliments help improve municipal services. You can also use the suggestion box at reception.
01Receive & record
The Communications and Public Participation Unit receives, records and refers complaints to the relevant unit within 24 hours. The department acknowledges complaints within three working days and provides the responsible official’s contact details. Automated systems acknowledge within 24 hours. Complaints are captured in the municipal complaints register and by the relevant unit.
02Respond & resolve
Complaints, including written Presidential Hotline complaints, are attended to within three working days. Urgency determines how the matter is concluded; the detailed procedure provides for investigation and resolution within 25 working days, with written feedback on progress. If dissatisfied, escalate to the Municipal Manager.
03Review & escalate
The Municipal Manager investigates and reviews unresolved complaints. If you remain dissatisfied with the outcome, you are advised of your right to refer the matter to the Office of the Speaker. The charter states that unresolved complaints must be finalised within 25 working days.
The generic standards section separately states that complaints and queries will be acknowledged within three days and may be resolved within 21 days thereafter. The detailed complaints procedure uses the working-day timeframes above. These distinctions are retained from the published charter.
07 / CONTACT & OFFICE HOURS
Speak to the right team.
Visit, call or email the municipality using the contact details published in the charter.
Main office
29 Margaret Street, Ixopo, 3276
08:00–16:30
Rates & billing
29 Margaret Street, Ixopo, 3276
08:00–16:30
Fridays: 08:00–15:00
Weekends: Closed
Licensing / traffic
10 High Street, Ixopo
08:00–15:00
Weekends: Closed
Public library
09:00–16:30
Fridays: 08:00–16:00
Saturdays: 08:30–12:30
FIRE & DISASTER EMERGENCIES
Immediate response
KEEP A COPY
The full charter, in your hands.
Download the original eight-page Service Delivery Charter & Standards 2026/27, including all published tariff schedules.
Read the original PDF on this page
Web edition of the municipality’s published Service Delivery Charter & Standards 2026/27. All prices are subject to change. The original PDF remains available above.